In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

FD Mediagroep (FDMG1 ) is the leading information provider in the financial economic domain in the Netherlands. FDMG operates “Het Financieele Dagblad” (FD) a daily finan- cial newspaper, similar to the Financial Times. In addition, FDMG operates the daily all-news radio station “Business News Radio” …

Personalization of media services is gaining more and more traction, e.g., through the rise of personalization driven by recommender systems across media outlets. At the same time, we see a general rise in distrust and skepticism around the collection and processing of personal data, spurred by policy …

In this demonstration paper we describe the SMART Radio app 1 forBNRNieuwsradio. TheSMARTRadioappisanextensionto the current BNR app, which offers users a more personalized news radio experience. It does so by automatically fragmenting shows to offer our users more targeted and focused fragments of audio, …

Highway congestion is an increasingly pressing societal problem, both in terms of cost (manyproductive hours lost) and safety (highway congestion increases the risk of accidents). While thereis a plethora of research on detecting and predicting traffic flow state from floating car data fromdata generators …

In this practice paper, we report the outcomes of a case study in a new Dutch hospital, where enterprise architects are working toward a 'lean' and 'simplified' EA model to align existing IT systems to new requirements. The objective of the case study was to examine if the developed EA model could support …

The task of the European Police Office (Europol) is to provide a support service for the national agencies of European Member States. Aside from collecting and exchanging intelligence, Europol cooperates with Member States on counter-terrorism actions by establishing National Units and Joint Investigation …