Managing and supporting the collaboration between different actors is key in any organizational context, whether of a hierarchical or a networked nature. In the networked context of ecosystems of service providers and other stakeholders, BPM is faced with different challenges than in a conventional hierarchical …

The main question in this PhD thesis is: How can Business Rules Management be configured and valued in organizations? A BRM problem space framework is proposed, existing of service systems, as a solution to the BRM problems. In total 94 vendor documents and approximately 32 hours of semi-structured …

Recent years have shown the emergence of numerous local energy initiatives (prosumer communities) in the Netherlands. Many of them have set the goal to establish a local and sustainable energy provision on a not-for-profit basis. In this study we carried out exploratory case studies on a number of Dutch …

This doctoral thesis describes three case studies of service engineers participating in organizational change, interacting with managers and consultants. The study investigates the role of differences in professional discourse and culture when these three professional groups interact in organizational …

As an e-tailer in the Dutch market mydays has been looking to optimize its online marketing strategy. This strategy should lead potential customers into the buying process. Although the Dutch are avid users of the Internet and its platforms there is not a widely accepted general online marketing strategy …

Tim Hortons is a Canadian quick service restaurant best known for its coffee and doughnuts. It opened its first coffee shop in 1964 in Hamilton, Ontario. From the start, Tim Hortons has focused on top quality products that are always fresh and delivering exceptional service. It has grown into the largest …

De Koninklijke KPN NV biedt verschillende diensten aan op het gebied van telecommunicatie. KPN verzorgt onder andere vaste en mobiele telefonie, televisie en internet. De organisatiestructuur die KPN hanteert, wordt benoemd als een divisiestructuur. Dit is terug te zien aan de hand van de verschillende …

Permeable pavements are a type of sustainable urban drainage system (SUDS) technique that are used around the world to infiltrate and treat urban Stormwater runoff and to minimize runoff volumes. Urban stormwater runoff contains significant concentrations of suspended sediments that can cause clogging …

Vier Fünftel aller Menschen finden, dass ein Internetanschluss ein Grundrecht ist. Das haben Forschungen der BBC World Service ergeben. Im Rahmen dieser Forschung wurden insgesamt 27.000 Menschen aus 26 Ländern befragt. Länder wie Finnland und Estland haben bereits bestimmt, dass das Internet zu den …

Linguistadores ,headquartered in the Netherlands is a young start up company that started its business in February 2012. Via its web site customers can learn foreign languages. Instead of sitting in a classroom, users have the opportunity to learn languages online in their preferred environment and whenever …