Experts like Jouslin de Noray, Shiba and Hardjono discern three paradigms in quality management: control, continuous improvement and breakthrough. Van Kemenade argues that before being able to reach breakthrough you need another paradigm: commitment.

In het begin van elk jaar geeft Harvard Business Review aan welke ideeën naar haar mening in dat jaar gaan doorbreken. Drie van de twintig heb ik er eens voor u uitgepakt. Dat zijn de cybercrimeservice-economie, de happy metadata trails en het effect van de blackberry.

There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give …

Today, the Darfur conflict is considered to be one of the worst happenings of the present day world, with millions suffering without a home, shelter, water, or food. Children languish without security, education, nutrition and more than anything else, without any hope of safety or a positive future. …

Kwaliteit in het algemeen, maar zeker in het hoger onderwijs, gaat om waarden. Hardjono, Shiba en Jouslin de Noray, allen verbonden aan de European Organisation for Quality definieren drie waardenorientaties in kwaliteitsmanagement: control, continue verbetering en breakthrough. In deze introductie op …

New Dutch agrifood business models are emerging in response to economic, social and ecological pressures: new players arrive, new logistical pathways come to the fore and innovative consumer and farmer relationships – food coöperatives – are forged. How do new business models relate to reconfiguring …