Because it globalises (or rather, colonises), smart technology unifies. While cultural diversity is under pressure, we are approaching the world worldwide through the same streaming services and social media apps. Virtually all human cultures have been colonised by both the global language English and …

In this brief chapter of the report we focus on the model that was developed as part of the evaluation strategy: the local CoP impact measurement model. This model has been described as part of the strategy report as well. For purposes of clarity (as it is one of the main deliverables of work package …

The Knowledge Alliance for Communities of Practice for Healthy Lifestyle (COP4HL) aimed at developing and sustaining communities of practice (COP) in order to stimulate innovation and socio-economic development in the area of Healthy Ageing. Promoting Healthy Ageing, and specifically an Active & Healthy …

With the rapid development of Information and Communication Technology (ICT), digital technology changes how banks translate new customer demands into new products and services. To achieve this translation, banks should increase their intrapreneurship capability through Individual-level Innovative Behavior …

Which elements in hospitality products, services and concepts will influence customers sensitivity and are triggering for creating DELIGHT & WOW? Is there more than ‘service, location, cleanliness, rooms/design and sleep quality? Will these value drivers change in the future (or perhaps they have already …

Pressure on natural resources, unsustainable production and consumption, inequality and a growing global population lie at the base of the big challenges that people face. This chapter investigates how businesses can take responsibility in dealing with these challenges by means of frugal business model …

The potential of technological innovation to address urban sustainability has been widely acknowledged over the last decade. Across cities globally, local governments have engaged in partnership arrangements with the private sector to initiate pilot projects for urban innovation, typically co-funded …

from the article: "In the past decades, industrial design practice has broadened from designing (mass-)products towards e.g. the design of services, experiences and systems. With this broadening, it is questionable how models of design processes still fit todays’ industrial design practice. By means …

Such a crazy world! Disclaimers on cigarette packs, on medicines, on banking services and products, but not on the State Lottery, while crowds of lowincome people gamble, resulting in even less spending space. Mandatory unsolicited advice literally spoils communication between employees and clients. …

The following report describes the issues that Medisol B.V. is currently facing regarding their maintenance practices. It shows to which extent may the company increase the total turnover received from the maintenance contracts, while at the same time, reducing the amount of time and money that they …