Presentation on Etmaal 2020 about patient practitioner interaction in health communication. "Etmaal van de Communicatiewetenschap" is the annual conference for all communciation science scolars in the Netherlands, Flanders, and beyond. On the 6th and 7th of February 2020 it was hosted by the Amsterdam …

Phd Thesis Higher professional education aims to prepare graduates for the complexity of professional practices. The development of conceptual understanding is important to deal adequately with this complexity, especially in an unstructured professional domain such as international business. The aim …

In our in-depth case study on two circular business models we found important roles for material scouts and networks. These key partners are essential for establishing circular business models and circular flow of materials. Besides, we diagnose that companies are having difficulties to develop viable …

De Nederlandse maatschappij staat voor een belangrijke uitdaging. In 2030 moet de CO2-uitstoot met minimaal 49% zijn teruggedrongen en de Nederlandse industrie dient veel meer circulair te werken dan nu het geval is. In 2050 is de industrie circulair en stoot vrijwel geen broeikasgas meer uit. Een hele …

Much research has been conducted into the determinants of customer experience. However, these studies do not include relationship norms as a possible determinant of customer experience. Nevertheless, there are strong indications that the relationship norms used by a customer are an important factor in …

Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …

This introduction to the special issue makes the argument that, in order to understand journalistic production and consumption in an increasingly complex digital world, journalism studies must employ research designs that combine methods from different academic perspectives and disciplines. In particular, …

Full tekst beschikbaar voor gebruikers van Linkedin. Driven by technological innovations such as cloud and mobile computing, big data, artificial intelligence, sensors, intelligent manufacturing, robots and drones, the foundations of organizations and sectors are changing rapidly. Many organizations …

Mogelijk investeren meer ondernemers in hun bedrijf dan tot nu toe bekend, omdat we onderschatten hoeveel er vanuit eigen middelen wordt gefinancierd. Er zijn 165.000 zzp’ers met een financieringsbehoefte ten opzichte van 118.000 mkb’ers. Dat blijkt uit schattingen van KVK en Hogeschool Utrecht uit het …

This PhD research project is about how Dutch development NGOs use social media for their development projects. For this, the following research question has been investigated: how do Dutch development NGOs use social media to further the development activities of their organisations? The purpose of this …