De behoefte aan een dienstbare, vernieuwende overheid die zich inzet voor veiligheid, bereikbaarheid en leefbaarheid groeit steeds meer. Daar speelt Rijkswaterstaat op in en verandert daardoor voortdurend. Daarom ontwikkelt Rijkswaterstaat iedere vier jaar een nieuwe organisatiestrategie en een bijbehorende …

The library of The Hague consists of eighteen buildings, scattered throughout the city. The main building, located in the city center, attracted more than 1.1 million visitors and customers in 2016. The library is part of the municipality of The Hague and the main building is actually integrated within …

Meerlanden collects and recycles waste in order to create resources for new products. In addition, Meerlanden maintains the public area in a sustainable way. The communication team wonders whether the citizens (customers) and the employees view Meerlanden in terms of the desired corporate identity. The …

Introduction This report is written for Personal Sports Club. This report will gain more insight into the customer satisfaction for Personal Sports Club. At this moment in time, Personal Sports Club has little to no insight in their customer satisfaction. That is why this research was needed. Background …

De BUCH-gemeenten zijn op zoek naar een andere invulling van de gemeentekrant. De gemeentekrant is een onderdeel van een huis-aan-huis weekblad, waarbij de gemeente advertentieruimte inkoopt bij het desbetreffende weekblad. De BUCH-gemeenten zijn de gemeenten Bergen, Uitgeest, Castricum en Heiloo die …

This paper presents an overview of studies that explore the impact of digital signage, environmental design and the use of background music on time perception and customer experience, thus exploring the psychological value of time.

Paper presented at IWOT (International Workshop on Teamworking), Trondheim, Norway

Citysoundz is an event agency located in Northeim, Germany, which is led by Tomas Sniadowski, the owner of the company. He further runs the companies Pianissimo, Symphonicus and Tomas Marks Music Publishing. Since leading four individual companies causes high costs and an unclear overview, the research …

This graduation research presents findings on how the start-up organisation BimBimBikes can overcome its current difficulties with the acquisition of new German customers. Although this research uses the start-up company as a basis for the investigation, it might be applied to similar businesses that …

NICE, Network for InterCultural Experiences, is a German – Argentine corporation which promotes educational and cultural exchange by organizing internships, volunteering, and Spanish courses for everyone who wishes to discover, live and learn in Argentina. As NICE sees a profitable opportunity in offering …