La Place, is a unique food service chain company that started in the Netherlanders and currently operates on a global level. Research is carried out at La Place in order to find and create implementations, which would minimize the gap between operational services and the manager operations. The gap …

BACKGROUND: There is a growing interest in empowering older adults to age in place by deploying various types of technology (ie, eHealth, ambient assisted living technology, smart home technology, and gerontechnology). However, initiatives aimed at implementing these technologies are complicated by the …

Artikel over vraaggestuurd werken in de langdurige zorg. Met als aanbeveling dat een expliciete plaats voor klantenperspectief noodzakelijk is.

Health care insurers play a vital role in the implementation of eHealth and other care innovations within the health care sector. Yet, very little is said in the literature about how innovations are being evaluated by insurers, and what criteria are being used to do so. This paper describes the results …

‘The clients you arrange affiliate campaigns for are the biggest telecom providers in the Netherlands. The campaigns are doing great, which results in steady sales. But it is not enough. What is the fun of working for clients whom already have a steady market, and whom are represented at every possible …

Samenvatting Dit is een sociaalwetenschappelijk onderzoek, uitgevoerd in opdracht van De Baak, een organisatie die opleidingen, coaching en trainingen aanbiedt voor het ontwikkelen van leiderschap, ondernemerschap en persoonlijke ontwikkeling. Als uitganspunt voor het onderzoek wordt het begrip emotionele …

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging …

The central theme of the evening "Herrie aan Tafel" is: Digital Innovation – Personalised Drachten products. All employees and managers prepared themselves by reading the book “The essentials of digital innovation”. An inspiring lecture on Quantified Self and Personalisation will be provided by Martijn …

Bagels & Beans is a very popular franchise in the Netherlands with almost over 60 lunchrooms. It has a very simple and innovative concept. The managers of the five Bagels & Beans lunchrooms in The Hague where wondering why it has been a success since the beginning. The research question is: “What are …

BACKGROUND: Limited research has examined what is actually done in the process of care by nursing staff in long-term institutional care. The applied instruments employed different terminologies, and psychometric properties were inadequately described. This study aimed to develop and test an observational …