The Amba Hotel is a four-star property in the Central London with a great occupancy index, thus the Terrace restaurant deserves the same occupancy and positive appreciation from customers. This thesis project advises the client, Terrace restaurant at Amba Hotel Charing Cross, on management question …

Isala wenst in 2018 de vijf sterren te behalen op de schaal van Gastvrijheidszorg met Sterren. De thesis bestaat uit een onderzoeks- en adviesrapport. Gastvrijheid wordt steeds belangrijker in de zorg. Er is onderzocht op welke manier de gastvrijheidsbeleving van mantelzorgers kan worden geoptimaliseerd …

"Een ziekenhuis vol wachtverzachters" is een onderzoeks- en adviesrapport over het optimaliseren van de gastvrijheidsbeleving van kinderen (12-18 jaar) in Isala, locatie Zwolle. Isala heeft tot op heden onvoldoende inzicht in de latente behoeften van deze doelgroep. Door middel van Service Design als …

This thesis project is "A Consultative Research for WATA SOLUTIONS on How to build a successful Online Hotels Booking Site".  The research aims to generate advice as to what must be taken into consideration in order to create a successful online hotel booking site. With this new knowledge about web users …

Paper presented at EDINEB conference

This study was conducted for Dutch Organic International Trade BV (DO-IT). This research provides an answer to the central question: “What factors are important for a successful visit of a customer brand website for existing customers in the Netherlands?” This study investigates the websites www.amaizin.nl …

This plan is written because the company Napco beds has taken over the brand Norma approximately one year ago after the brand declared bankruptcy. Napco beds is a company that owns different brands named Napco, Nextday and Norma respectively. The client for this plan is Norma. In 1884 Norma started with …

Den Haag Marketing is the marketing and promotion organisation of the city The Hague and its seaside resorts; Scheveningen and Kijkduin. Den Haag Marketing(DHM) promotes attractions and events in The Hague that would be interesting for the intended target groups. The organisation takes care of the city’s …

Before beginning my career as a marketing professional I want to do a research for an online marketing agency. The name of the agency is Atvise. Atvise is specialized is achieving online results for their customers. Each customer has different online objectives which Atvise wants to realize. Atvise …