This research justification presents the possibilities for AutoVentura on the fleet sales market. The research was initiated because more brand awareness has to be created for AutoVentura. AutoVentura positions itself in the niche of luxury cars and high-quality service. The strategy that has been chosen …

The COVID-19 pandemic has led to many firms reassessing how to deal with their communities. In this study, we focus on a coworking space and examine how the management staff and its coworking community reacted to the pandemic. The uniqueness of coworking spaces is that the community is both the paying …

The majority of Dutch peatlands are drained and used intensively as grasslands for dairy farming. This delivers high productivity but causes severe damage to the provisioning of ecosystem services. Peatland rewetting is the best way to reverse the damage, but high water levels do not fit with intensive …

Door de versplintering van het applicatielandschap naar de clouddiensten, zoals SaaS, IaaS of andere hosting oplossingen zijn er ook meer accounts om te beheren. Deze accounts sluiten niet altijd aan op de gewenste provisioning en daardoor ontstaan verschillende accounts waar geen overzicht en beheer …

In dit onderzoek is literatuuronderzoek uitgevoerd om de kernbegrippen cateringconcept, gastvrijheidsbeleving, service experience clues en customer journey te definiëren en operationaliseren. Daaruit is duidelijk geworden hoe de gastvrijheidsbeleving van medewerkers in het cateringconcept beïnvloed kan …

Background and aim ʹ Many countries signed the Paris Agreement to mitigate global average temperature rise. In this context, Dutch government decided to realize a reduction of 50% using resources and raw materials in 2030. This paper explores how practice-based research into facility operations can …

Research the viability of successfully starting a training company to improve service within restaurants, by analyzing the stakeholders and trends in the hospitality and training industry. Furthermore, research the attractiveness of the market by determining the future interest of restaurateurs in training …

Predictive models and decision support tools allow information sharing, common situational awareness and real-time collaborative decision-making between airports and ground transport stakeholders. To support this general goal, IMHOTEP has developed a set of models able to anticipate the evolution of …

This dissertation presents research on customers’ perceptions of cleanliness in service environments. The research contributes to the gap in the literature on cleanliness examined from a customer perspective, and adds to the understanding of environmental cues that influence perceived cleanliness. Part …

In the framework of the research activities supported by SESAR JU, dedicated research stream is devoted to investigation of integration of Air Traffic Management (ATM) and aviation into a wider transport system able to support the implementation of Door-to-Door (D2D) travel concept. In this framework, …