A lot of trends and developments are happening within facility management (FM). From using cleaning and caring robots till changing the workplace to a wellness destination (Sodexo, 2017; CBRE, 2017). Another trend involves around buildings, which are becoming more intelligent than their users (ISS, …

This chapter includes the brief description about the background of the problem, the actual problem statement. Out of this problem statement the research question was drawn, and the sub-questions were created. The chapter ends with the objective and expected results of this research proposal and a bookmark …

In deze afstudeerscriptie doet opdrachtnemer Annabel Menken onderzoek naar de klantloyaliteit van de eindafnemers van Bedrijf X. De probleemstelling van het onderzoek luidt: ‘’Hoe kan Bedrijf X haar eindafnemers aan zich binden zodat zij loyaal worden en/of blijven aan de organisatie?’’ Bedrijf X voorziet …

From the article: Globalization and technological innovation has led to an increasing competition between telecommunication service providers and has eroded traditional product- and service-based differentiation. One way to gain a competitive advantage is to create distinctiveness by improving customer …

Kenamju (volledig KENnemer Amateur Judoclub) is een Nederlandse sportclub. De club is opgericht in 1948 en was oorspronkelijk een judoclub. In 1971 is de judoclub overgenomen door Cor van der Geest waarna de oorspronkelijke judoclub een sportcentrum werd. Kenamju is de afgelopen jaren flink gegroeid …

In 2015 is er onderzoek gedaan naar de tevredenheid van journalisten over de woordvoering van het ministerie van Sociale Zaken en Werkgelegenheid (SZW). Hoewel het voornamelijk positief nieuws was, waren er duidelijke verbeterpunten op het gebied van woordvoering. Om de journalisten beter te bedienen …

from the article: Web-shop entrepreneurs generally overlook success factors during the expansion process of applying cross-border trade, resulting in failure or even high financial losses. The solution to this issue may be a decision supporting model, that supports SME web-shop entrepreneurs in their …

Firms increasingly use social network sites to reach out to customers and proactively intervene with observed consumer messages. Despite intentions to enhance customer satisfaction by extending customer service, sometimes these interventions are received negatively by consumers. We draw on privacy regulation …

Since the first uptake of electric vehicles, policy makers are questioning how to rollout public charging infrastructure in an efficient manner, such that user convenience balances with costs of investment. In some metropolitan areas, the first phase of rollout has been passed, meaning an optimized deployment …

Rice quality is one key factor affecting consumption of rice not only in Rwanda but also in Africa, however the consumption of local rice remains low. This study aims to investigate the effect of rice quality produced on customer satisfaction in Rwanda.