Mass-customization challenges the one-size-fits-all assumption of mass production, allowing customers to specify the options that best fit their requirements when choosing a product or a service. In business process management, to achieve mass-customization, providers offer to their customers the opportunity …

Engagement is seen as an important characteristic of action research. The term is often used to refer to the participation and involvement of the research participants. Within this article we take another angle and explore the concept of engagement in relation to the main action researcher. Using an …

The government of Zambia has joined several international co-operatives in order to reduce poverty and improve public healthcare services. Activities concerning nuclear sciences and technology have gained greater importance in Africa during the past decade. Zambia has focused on upgrading the nuclear …