Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …

Background: The Turkish translation of the Dutch Talking Touch Screen Questionnaire (TTSQ) has been developed to help physical therapy patients with a Turkish background in the Netherlands to autonomously elucidate their health problems and impairments and set treatment goals, regardless of their level …

Amateur Cities and the Institute of Network Cultures are proud to present a feminist finance zine titled ‘Radical Care: Embracing Feminist Finance’. It is a cooperative future-thinking effort from the MoneyLab network, a collective of artists, designers, researchers, geeks and activists dedicated to …

Background: In the past years, a mobile health (mHealth) app called the Dutch Talking Touch Screen Questionnaire (DTTSQ) was developed in The Netherlands. The aim of development was to enable Dutch physical therapy patients to autonomously complete a health-related questionnaire regardless of their level …

The purpose of this research is to provide a framework which focuses on solving the problem of concentrated work in open-office plans. The results have identified multiple solutions for concentrated work and coupled this with important aspects to take into account to stay in touch with the identity of …

This report describes the development workflow of an interactive scenario in Unity that runs on a touch table and visualizes the interdependencies of a power grid. The project was done for the company TenneT, the first European cross border transmission system operator. In this project, within 10 weeks …

The traditional paternalistic approach in health care is increasingly developing towards a patient-centered care (PCC) approach. However, not all patients are able to take advantage of the positive effects of PCC. Inadequate health literacy (HL) is an important limiting factor in the ability of patients …

Aims: To gain a deeper understanding of the differences in patients and staff per‐ spectives in response to aggression and to explore recommendations on prevention. Design: Qualitative, grounded theory study. Methods: We conducted semi‐structured interviews with patients and nurses in‐ volved in an aggressive …

Purpose The purpose of this paper is to describe whether and how groups of nursing home residents respond to the interactive device “the CRDL”. The CRDL can translate touches between people into sounds. It recognises the type of touch and adjusts the produced sound accordingly. Design/methodology/approach …

In this paper, we describe a promising method to evaluate the location of fingermarks on two-dimensional objects, which provides valuable information for the evaluation of fingermarks at activity level. For this purpose, an experiment with pillowcases was conducted at the Dutch music festival Lowlands, …