Mexico City airport is located close to the center of the city and is Mexico’s busiest airport which is considered congested. One of the consequences of airport congestion are flight delays which in turn decrease costumer’s satisfaction. Air traffic control has been using a ground delay program as a …

The European Public Relations Education and Research Association (EUPRERA) is an independent organization that aims at stimulating and promoting innovative knowledge and practices of strategic communication, organizational communication and Public Relations across Europe. Founded in 1959 and previously …

Urban green and shading are adaptation measures that reduce urban heat. This is evident from meteorological measurements and investigations with surveys and has been described in many papers (e.g. Klemm et al., 2015). The cooling effect of these adaptation measures is reflected by lower air temperatures …

Traditionally, most cleaning activities take place in the evening or during nighttime. In the Netherlands, day-time cleaning is becoming increasingly popular. It is however unknown how day-time cleaning affects perceptions and satisfaction of end-users. An experimental field study was conducted on trains …

Purpose: To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes. Theory: The paper builds on value adding management theories and …

Biogas produced through Anaerobic Digestion can be seen as a flexible and storable energy carrier. However, the environmental sustainability and efficiency of biogas production is not fully understood. Within this article the use, operation, structure, validation, and results of a model for the environmental …

Purpose - This paper aims to establish the profile of an excellent facility manager in The Netherlands.Design/methodology/approach − As part of a large-scale study on profiles of excellent professionals, a study was carried out to find the key characteristics of an excellent facility manager. Three panel …

une 2013 issue of IEEE Transactions on Professional Communication features a special section on 'Designing a Better User Experience for Self-Service Systems'. Self-service systems offers the users the benefit of 24/7 access to an ever-growing range of services and perhaps also a strong sense of autonomy …

The European Safety Reliability and Data Association (ESReDA) has since 1993 set up a series of Project Groups dealing with the different angles of ‘accident investigation’ and ‘learning from events’. With the 25th Anniversary of ESReDA now in 2016, the core of this group is still active, and has just …