Objective To describe communication between pharmacy staff and patients at the counter in outpatient pharmacies. Both content and communication style were investigated. Methods Pharmaceutical encounters in three outpatient pharmacies in the Netherlands were video-recorded. Videos were analyzed based …

Bridging the gap between hospital and primary care is important as transition from one healthcare setting to another increases the risk on drug-related problems and consequent readmissions. To reduce those risks, pharmacist interventions during and after hospitalization have been frequently studied, …

Objective: Product Information Leaflets (PILs) are an important source of information for patients on their medication, but may cause confusion and questions. Patients then may seek clarification, for instance from pharmacy technicians. The aim of this study was to explore which questions pharmacy technicians …

In dit afscheidscollege kijk ik terug op de afgelopen vier jaren en schets ik een beeld van de mogelijkheden voor de toekomst. De ondertitel van het afscheidscollege luidt: Van het lectoraat ‘Disseminatie van Farmaceutische Innovaties’ naar het lectoraat ‘Innovatie van Zorgprocessen in de Farmacie’. …