For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

The primary reason for the development of physician assistant (PA) educational programs in the Netherlands was the discrepancy between supply and demand for health care providers. The need for health care workers was increasing while the supply of (para)medical and nursing practitioners stagnated. Although …