This thesis project is "A Consultative Research for WATA SOLUTIONS on How to build a successful Online Hotels Booking Site".  The research aims to generate advice as to what must be taken into consideration in order to create a successful online hotel booking site. With this new knowledge about web users …

Windsor Plaza hotel is an international 5-star hotel chain across Asia, which has capital investment from Taiwan. Windsor Plaza hotels around the Asia have been facing unprecedented competition within the hospitality industry since hospitality has become the hottest trend attracting plenty of investment …

The Palace hotel Zandvoort is a 4-star hotel situated at the boulevard of Zandvoort which is one of the most popular beaches in the Netherlands. The main problem for the Palace hotel are the bad online reviews. The purpose is to investigate what people are expecting from the Palace hotel. The main …

Over the last decade, social media platforms have transformed the hotel industry. Companies such as Facebook and Tripadvisor have changed how hotels attract and communicate with (potential) customers. The Paleis Hotel is a boutique hotel with 20 rooms situated in the city centre of The Hague. Currently, …

Of het een iconisch project is weet ik niet. Maar beeldbepalend voor de Nederlandse ruimtelijke ordening van de laatste paar decennia is de Amsterdamse Zuidas zeker. Twee smalle strookjes grond langs de zuidelijke rondweg A10. In eerste instantie wat toevallig ontstaan toen fusiebank ABN Amro een nieuw …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Respijtzorg is het overnemen van de gebruikelijke zorg, in veel gevallen de zorg die naaste familieleden dagelijks geven (Scherpenzeel, 2013). Respijtzorg kan voorkomen dat mantelzorgers overbelast raken, of is noodzakelijk als er al sprake is van overbelasting (De Klerk e.a., 2015). Respijtzorg kan …