Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different …

Human Resource Management (HRM) is widely believed to have a positive effect on the performance of company. However, empirical proof of this is hard to come by. In this study, we try to establish a linkage between HRM and financial output of two case studies in the profit sector. To do this, we have …

In this essay Chris van der Heijden (Dat nooit meer [Never Again]) answers his critics. He accepts in general what Bob Moore says, although his criticism is rather abstract. He does agree partly with Koes Aerts, but not on some crucial points – for example the method. Van der Heijden doesn’t agree at …

Colleague van Dijk wrote an interesting article about the perception of pain scores, based on the relationship between two questionnaires and the results on these questionnaires of patients and caregivers (van Dijk et al., 2011). It is a nice article with a good description of the questionnaires and …

It seems today that the streets in Mexico are littered with bodies of journalists. Since the ruling president, Felipe Calderón, declared war on drug cartels in December 2006, more than 30 journalists have been murdered or have gone missing. The escalating violence and attacks on Mexican media are emerging …

In mijn onderzoek werk ik met 3 collega's, zij zijn groepsleerkrachten van een groep 1-2. Zij ervaren problemen met een leerling ten aanzien van het gedrag. De leerlingen zijn 4, 5 of 6 jaar oud. Eerst een nulmeting: collega's leveren een HGW-formulier in. Hierin kan ik zien in welke mate het mijn collega …

‘Panta rhei’ was the immortal wisdom, spoken over 2,500 years ago by the Greek philosopher Herakleitos. ‘Everything flows’; everything changes and nothing remains the same. More than ever, this is true for the competitive environment of many organizations. Whether resulting from technological progress, …

Nowadays almost half of the world’s population of freshwater turtles and tortoises are threatened with extinction in the wild. Particularly in Asia the population decline is severe and referred to as the “Asian Turtle Crisis”. Turtles are thought to be keystone species and therefore their disappearance …

It has been almost fifteen years since the brutal conflict in the Democratic Republic of Congo (DRC) started, and has been causing tremendous suffering for the Congolese civilians ever since; leaving millions of people dead, and causing another hundreds of thousands of people to flee their homes, while …

Ever since the start of the Italian Republic in 1946, the Italian political system seems to have experienced instability. It has had more than 60 governments in a 60 year period. In 1992, the political system collapsed and that which external factors attempted to achieve in the 1960s until the 1980s …