This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

This study focuses on the mediating role of the HPO framework between knowledge management and organisational performance in an emerging market. A cross-sectional survey was used to obtain data from 186 managers from the insurance industry. With the use of SmartPLS, the results of the study revealed …

A presentation focussing on the many dimensions of livability and linked concepts for first year honours students

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Networked learning happens naturally within the social systems of which we are all part. However, in certain circumstances individuals may want to actively take initiative to initiate interaction with others they are not yet regularly in exchange with. This may be the case when external influences and …

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging …

In de hedendaagse praktijk wordt BIM (gebouw informatie model) weinig gebruikt voor het beheren van vastgoed. Ook woningcorporaties, die ongeveer één derde van de woningvoorraad in Nederland beheren, gebruiken nog geen BIM in het eigen beheerproces terwijl de beheerfase wel onderdeel is van het concept …

An estimated 17 million tonnes of tires are discarded annually. Re-use is achieved by retreading (9%), recycling (39%), energy recovery (37%) and landfill (5%). A preferred, but complex way of recycling is to make new tires from discarded tire rubber. Vulcanised car tire rubber has to be devulcanized …

In most countries, maternal and newborn care is fragmented and focused on identification and treatment of pathology that affects only the minority of women and babies. Recently, a framework for quality maternal and newborn care was developed, which encourages a system-level shift to provide skilled …