This report gives the answer to the question: “In what way can Riverdale motivate shop owners to participate in the omnichannel strategy?” It is important to know what drives the shop owners and what will persuade them to be willing to be a part of this change. The implementation of an omnichannel strategy …

This research was initiated due to a rising pressure on the Dutch healthcare system. A multitude of developments such as the growing number of people with chronic diseases, the growing aging population and the gap between the need for care and the ability to provide for it, has created a need to re-construct …

The Museum Volkenkunde (National Museum of Ethnology) in Leiden is a museum about people and their cultures. The museum’s activities consist of permanent exhibitions of objects from eight different cultural areas around the world as well as small and large temporary exhibitions. To attract visitors to …

Social work has long neglected the experiences of people as an important source of knowledge. This creates gaps between social workers and people in need of social work support. The gaps are evident and hinder people to get the help they need for recovery. This exhibition intends to show how the experiences …

This chapter discusses educational aspects and possibilities of serious games. For researchers as well as game designers we describe key learning theories to ground their work in theoretical framework. We draw on recent metareviews to offer an exhaustive inventory of known learning and affective outcomes …

This research was commissioned by HA! Marketing, an independent internet marketing agency based in Rotterdam. HA! Marketing supports small retail businesses. They implement both executive and advisory work relating to internet marketing for these companies. HA! Marketing discovered that for their target …

Networked learning happens naturally within the social systems of which we are all part. However, in certain circumstances individuals may want to actively take initiative to initiate interaction with others they are not yet regularly in exchange with. This may be the case when external influences and …

Air transportation has grown in an unexpected way during last decades and is expected to increase even more in the next years. Traffic growth tendencies forecast an expansion in the demand and greater aviation connectivity, but also higher workload to the different airspace users, especially for airport …

AimTo provide insight into the impact of substituting general practitioners with nurse practitioners in out-of-hours services on: (1) the number of patients; and (2) general practitioners' caseload (patient characteristics, urgency levels, types of complaints). BackgroundGeneral practitioners' workload …

The purpose of this dissertation is to investigate the foreign policy changes that the EU experienced due to the Iraq crisis. The increasing complexity of the global security environment has played an important role in the EU foreign policy evolution by challenging the EU’s effective management of …