This paper presents the results of a business – university collaborative research project on defining lower management competencies in the year 2025. The purpose of the research was to help a large local airport to define and understand what competencies lower management will need in order to function …

This paper will detail an ethnographic research that has been conducted into the practice of ‘Music for Life’, managed by Wigmore Hall in London. The aim is creating interactive music workshops for people with dementia and there carers as a group in residential care homes. Throughout one eight-week project …

The KPN group is a major international telecom and IT company in the Benelux. KPN introduced The New Way of Working (TNWW) in 2008 in its organisation. As a result of TNWW, employees at KPN can be found in different primary office locations, even though they have to work together. To make sure employees …

The basic assumption in this article is that growing older does not mean only, or even necessarily, a decline in one’s labour capacities. Some capacities increase over the years, although this development is clearly not the same for each and every individual. The older workers’ “enriched” capabilities …

There is a wealth of research on computer-supported cooperative work (CSCW) that is neglected in computer-supported collaborative learning (CSCL) research. CSCW research is concerned with contextual factors, however, that may strongly influence collaborative learning processes as well, such as task characteristics, …

It has been almost fifteen years since the brutal conflict in the Democratic Republic of Congo (DRC) started, and has been causing tremendous suffering for the Congolese civilians ever since; leaving millions of people dead, and causing another hundreds of thousands of people to flee their homes, while …

Due to their limited size, many small and medium enterprises (SMEs) cannot justify full-time HR professionals in their organizations. Thus, the complex and time-consuming nature of many HR activities can result in a significant drain on existing managerial resources. Professional employer organizations …

Description of the evolution of navigation from a restricted field of application (nautical) and executed by a select group of navigators working in almost splendid isolation to a wide field of application (nautical, aeronautical, CRM) executed by groups of people sharing different knowledge and skills …

Military operations, whether in the field, in the air or at sea, are characterized by their complexity, the high risks that are involved and the specialized teams who have to reach their goals under these circumstances. The improvement of high-tech equipment and the increasing complexity and uncertainty …

Implementation of innovations is a complex and intensive procedure in which different strategies can be successful. In nursing, strategies often focus on intrinsic motivation, competencies and attitudes of individual nurses while ignoring the social context. Since nurses often work in teams, identifying …