Mexico transported in 2018 over 97.3 million passengers on its 77 airports in the country, from which 64 are international, with an a Amsterdam University of Applied Science (AUAS), Weesperzijde 190, 1097 DZ Amsterdam, Netherlands average growth rate of 7.6% respects 2017. Particularity, Queretaro International …

This study is written to explore which in-flight service components influence the passenger satisfaction according to passengers who have taken a long-distance flight of a full-service airline from Schiphol Airport in Amsterdam. Since very few studies have been conducted to understand the influence of …

The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions. As part of the study, this interaction will lead to customer satisfaction and loyalty.

Purpose As a step toward more firmly establishing factors to promote retention among younger employees in the hospitality industry, this study aims to focuses on fun in the workplace (fun activities, manager support for fun and coworker socializing) and training climate (organizational support, manager …

Ageing in place is een veelvuldig genoemd concept. Echter, het is de vraag wat dit volgens de wetenschappelijke literatuur inhoudt. In dit artikel wordt het concept ageing in place in kaart gebracht aan de hand van de vijf hoofdthema’s zoals die uit de literatuur zijn gedestilleerd. Een meer eenduidig …

Ageing in place is een veelvuldig genoemd concept. Echter, het is de vraag wat dit volgens de wetenschappelijke literatuur inhoudt. In dit artikel wordt het concept ageing in place in kaart gebracht aan de hand van de vijf hoofdthema’s zoals die uit de literatuur zijn gedestilleerd. Een meer eenduidig …

The thesis is written for Marriott hotel in Gent with the main problem of the high turnover rate. The investigation found out that the main cause is ineffective internal communication. The paper contributed to a new communication plan to solve the problem. 

Een onderzoek naar de gastvrijheidsbeleving van de bezoekers bij De Vallei. Er wordt ingezoomd op welke factoren van gastvrijheid de gasten momenteel ervaren. Verder wordt gekeken welke maatregelen nodig zijn om de gastvrijheidsbeleving te verhogen.

The thesis project "A Community of Practice, the step towards increasing study succes" is a research that aims to outline the important aspects of a Community of Practice, and the steps an educational organization in the higher education industry can take in building such a Community of Practice. By …

The purpose of this thesis assignment is to write a strategical advice for TSH Amsterdam City to adjust their co-living concept to enhance the guest experience of the students. Currently, the client is facing many complaints from the in-house student community. These unsolved complaints led to unsatisfied …