Design/methodology Organisations are digitising the customer journey at a fast pace but have no idea what the effects of digitisation will be on customer experience and customer relationships. This paper describes two studies on digitisation in customer contact and the effects on customer experience …

Music can touch people deeply, and lead to wellbeing as an all-encompassing word for everything that makes life worth living, or at least can make it liveable. Musicians can play an important role in these processes, not as pseudo-therapists, but from their own artistic identity, with an approach in …

Young people and generation Z bring new values and appreciations into the business world. Entrepreneurship is more appreciated, and plenty of countries try to encourage young people for entrepreneurial paths. Here the interest is to see what kind of entrepreneurial qualities are needed with young business …

Inleidend artikel voor het themanummer 'Betekenis van cultuurparticipatie' van Cultuur + Educatie (2021/58). Bevat een theoretische en methodologische beschrijving van onderzoek naar de betekenis van cultuurparticipatie, en een uitwerking van het idee van dialogische relaties in de kunstpraktijk. Sluit …

Using AI to Prioritize Static Analysis FindingsIntroducing static code analysis tools into the development process can be difficult, with an overwhelming number of standards, rules, and practices to navigate. This can make the adoption of static analysis challenging, as unoptimized configurations can …

This chapter discusses how to build production-ready machine learning systems. There are several challenges involved in accomplishing this, each with its specific solutions regarding practices and tool support. The chapter presents those solutions and introduces MLOps (machine learning operations, also …

This upper-level Open Access textbook aims to educate students and professionals on how to develop business models that have a positive impact on people, society, and the social and ecological environment. It explores a different view of how to organize value creation, from a focus on an almost exclusively …

The concept of a restorative city is one of the most recent and fascinating developments in the field of restorative justice theory and practice. Despite the lack of universal model or standards of implementation, the concept of a restorative city can be defined as a process that aims at shaping both …

As a student of industrial product design I have gotten used to making and fixing everything myself. If I run into a problem or a product breaks, I try to solve and repair it. If I couldn’t do it yet, I'd just learn how to. This led me to build my own house on wheels at the start of 2020. The complete …

Context When the pandemic hit the world, teachers were forced to change their education from onsite to virtual overnight Understandably, teaching quality decreased in the beginning, as there was little experience in how to adapt the educational design Zuyd University of Applied Sciences ( recognized …