As in many other countries worldwide, the coronavirus pandemic prompted the implementation of an “intelligent lockdown” in the spring of 2020 in the Netherlands, including the closure of nightlife venues and cancellation of festivals. Such restrictions and social distancing could particularly affect …

The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Purpose This paper sets out to compare different methodologies for measuring the value(s) of live popular music and to explore the different motivations amongst a range of organisations engaged in that work. Design/methodology/approach The authors analyse how the values of live music are measured, who …

Organizations collect a vast amount of data of different types, from various sources, and through different channels. Primarily, these data are used by these organizations to facilitate their core business processes. However, today we witness a growing tendency to use these data for other purposes than …

I have a special and personal connection with the French Pays d’Auge. I appreciate its beauty and qualities but I am also seeing it decaying. My personal motivation, my role and mission as urban designer pushed me to think of a way to save – or better, upgrade – this beautiful valley. We know that …

Abstract (165) European policy makers consider higher education essential for the development of high-level employable professionals but who is responsible for ensuring that Europe has the professionals that it needs. In this article, we examine how policy from three European countries – the Netherlands, …

“We agreed to….”: how do health care professionals account for their performance in reports? For many health care professionals, reporting is a daily, necessary task. Reports play a key role in the accountability practice of the care provided, like quality assurance, evaluation, coordination and continuity …

Digitalisation of society is a trend that increasingly impacts various sectors of society like healthcare, education, finance, and government. This digitalisation does not only create new technological developments but also impacts society and its traditional structure, institutions, and organizations. …

Workplace health interventions have predominantly been designed around visualizations of physical activity data in the work routine. Yet, contextual factors, such as computer-based activity, appears to be crucial to support healthier behaviors at work. In this research, we explore the effect of visualizing …

PV systems are used more and more. Not always is it possible to install them in the optimal direction for maximum energy output over the year. At the Johan Cruijff ArenA the PV panels are placed all around the roof in all possible directions. Panels oriented to the north will have a lower energy gain …