OBJECTIVES: The aim of this study was to evaluate the association between integrated care and health-related quality of life (HRQOL) in a primary care practice population. DESIGN: A cross-sectional survey study. SETTING: Primary care practice population. PARTICIPANTS: A sample (n=5562) of patients in …

The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

De wereld wordt steeds moderner: Mensen worden luier, apparaten worden steeds meer aan het internet gekoppeld en steden worden ‘smart cities’. Het Internet of Things (IoT) wordt steeds groter. Het softwarebedrijf Quintor wil inspelen op dit concept, maar heeft weinig ervaring op dit vakgebied. Daarom wordt …

This report describes the development of a document recognition service. Goal of the service is the recognition of “Muster 4” prescriptions, as an extension for the HMM Deutschland GmbH product DeTouro. A detailed analysis has been conducted, based on which a number of requirements have been defined. …

Fugro verwerkt de gegevens van bepaalde bedrijfsprocesessen momenteel in een Microsoft Excel spreadsheet. Deze gegevens worden vervolgens handmatig ingevoerd in Fugro’s Customer Relationship Management (CRM) systeem binnen haar Enterprise Resource Planningssysteem (ERP) Avalon. Hierdoor worden deze …

Which elements in hospitality products, services and concepts will influence customers sensitivity and are triggering for creating DELIGHT & WOW? Is there more than ‘service, location, cleanliness, rooms/design and sleep quality? Will these value drivers change in the future (or perhaps they have already …

"Purpose: This study aims to explore the perspectives of mental health professionals who are in a process of integrating their own experiential knowledge in their professional role. This study considers implications for identity, dilemmas and challenges within the broader organization, when bringing …

At this moment, charging your electric vehicle is common good, however smart charging is still a novelty in the developing phase with many unknowns. A smart charging system monitors, manages and restricts the charging process to optimize energy consumption. The need for, and advantages of smart charging …

In case of a major cyber incident, organizations usually rely on external providers of Cyber Incident Response (CIR) services. CIR consultants operate in a dynamic and constantly changing environment in which they must actively engage in information management and problem solving while adapting to …

Dit verslag is het resultaat van het afstudeeronderzoek van een cyber security student. Middels gefaseerd onderzoek is antwoord gegeven op deelvragen en uiteindelijk ook op de hoofdvraag. De hoofdvraag luidt ‘Hoe kan een SIEM zodanig geïntegreerd worden in een webhostingarchitectuur dat deze zoveel mogelijk …