At the request of the municipality of Rotterdam, the NGO Stichting Humanitas undertook participatory research on boys and men that do sex work in Rotterdam, the Netherlands. This demographic often goes unnoticed in interventions by public institutions or social work organizations. The research focused …

Purpose This study aims to develop an understanding of how customers of a physical retail store valuate receiving location-based mobile phone messages when they are in proximity of the store. It proposes and tests a model relating two benefits (personalization and location congruency) and two sacrifices …

Purpose This study explores how and when intuitive forms of planning can be used in a family firm's succession process. Design/methodology/approach The study uses an extended focus group meeting, consisting of individual, group and subgroup discussions with seven highly experienced external family business …

Living labs are complex multi-stakeholder collaborations that often employ a user centred and design-driven methodology to foster innovation. Conventional management tools fall short in evaluating them. However, some methods and tools dedicated to living labs' special characteristics and goals have already …

The company ‘Mossel Culinair' hopes to increase mussel sales and the company's competitiveness by developing an intelligent and innovative mussel display stand. In 2018 and 2019, Chinese SMU/HZ students designed an incomplete display. In the old prototype, there was no automatic lifting system, no temperature …

Drinking water utilities are responsible for providing safe drinking water. As water directly impacts public health, water utilities follow stringent water treatment standards and processes. However to keep pace with the dynamic environment and tackle challenges such as water stress, water pollution, …

The technological change during the last years changed the way of working in many industries. The use of online marketing became more important because many people can be reached effectively, independent of the place and time of destination. Sweden is a developed and forward-looking country where 96% …

Background: Safety and efficiency of emergency care can be optimized with a triage system which uses urgency to prioritize care. The Dutch Obstetric Telephone Triage System (DOTTS) was developed to provide a basis for assessing urgency of unplanned obstetric care requests by telephone. Reliability and …

Industrial robot manipulators are widely used for repetitive applications that require high precision, like pick-and-place. In many cases, the movements of industrial robot manipulators are hard-coded or manually defined, and need to be adjusted if the objects being manipulated change position. To increase …

Retail industry consists of the establishment of selling consumer goods (i.e. technology, pharmaceuticals, food and beverages, apparels and accessories, home improvement etc.) and services (i.e. specialty and movies) to customers through multiple channels of distribution including both the traditional …