An assessment of SJDs service quality through interaction quality, physical environment and outcome quality. The final intervention looked at reducing perceived waiting times by improving ambiance and reducing patient anxiety.

The hotel industry is actively employing service robots throughout its operations. They are expected to carry out various frontline services, including welcoming guests, check-in, hotel guidance and product delivery. presumably, each hotel guest has a different perception and attitude towards service …

Which elements in hospitality products, services and concepts will influence customers sensitivity and are triggering for creating DELIGHT & WOW? Is there more than ‘service, location, cleanliness, rooms/design and sleep quality? Will these value drivers change in the future (or perhaps they have already …

As food waste contributes to being a social, economic, and environmental problem, more research is needed for the prevention and management of food waste in food service enterprises. Thus, this report was written to gain more information about how the prevention and management of food waste and how this …

In case of a major cyber incident, organizations usually rely on external providers of Cyber Incident Response (CIR) services. CIR consultants operate in a dynamic and constantly changing environment in which they must actively engage in information management and problem solving while adapting to …

Dit verslag is het resultaat van het afstudeeronderzoek van een cyber security student. Middels gefaseerd onderzoek is antwoord gegeven op deelvragen en uiteindelijk ook op de hoofdvraag. De hoofdvraag luidt ‘Hoe kan een SIEM zodanig geïntegreerd worden in een webhostingarchitectuur dat deze zoveel mogelijk …

Mexico transported in 2018 over 97.3 million passengers on its 77 airports in the country, from which 64 are international, with an a Amsterdam University of Applied Science (AUAS), Weesperzijde 190, 1097 DZ Amsterdam, Netherlands average growth rate of 7.6% respects 2017. Particularity, Queretaro International …

More than 25!years after Moore’s first introduction of the public value concept in 995, the concept is now widely used, but its operationalization is still considered difficult. This paper presents the empirical results of a study analyzing the application of the public value concept in Higher Education …

The changes that have taken place in higher education in the last decade, such as output-based funding, global competition, and the marketization of higher education, call for a re-focus on the establishment of bonds between students and their educational institution. Previous studies have emphasized …

The current work focuses on the performance analysis of a novel vehicles that use the principle of hydro foiling and re-chargeable batteries. These vehicles will emit zero pollution. They will be used for partially replace the operation of Ferries in the waterline of Rotterdam in The Netherlands, bringing …