This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

Ever since the recognition of the causality between earthquakes in the Region Groningen, gas production and the ensuing damage to houses and buildings in that area, government faces big challenges in policy-making. On the one hand liability for damages must result in fast and effective repair of houses …

Dealing with data quality related problems is an important issue that all organizations face in realizing and sustaining data intensive advanced applications. Upon detecting these problems in datasets, data analysts often register them in issue tracking systems in order to address them later on categorically …

The storage of large amounts of network data is a challenging problem, in particular if it still needs to be actively consulted as for example in the case of network forensics. Here we propose a method to compress NetFlow data while simultaneously adding domain knowledge. Our method is based on a pattern …

Background: Patient participation in goal setting is important to deliver client-centered care. In daily practice, however, patient involvement in goal setting is not optimal. Patient-specific instruments, such as the Patient Specific Complaints (PSC) instrument, can support the goal-setting process …

In this essay, the smartphone as a new technology and medium is analysed with regards to its effects on individuals and society. McLuhan’s tetrad serves as a framework for analysis, consisting of a set of four effects to examine media in their historical context and present environment as well as the …

This study focuses on the possible advantage of an aesthetic appeal on the adoption of photovoltaic (PV) cells and panels. Study deals with the importance of this perception of solar panels by potential buyers. It reports the relative importance of aesthetics compared with other attributes, namely investment …

Background: Inequities in health have garnered international attention and are now addressed in Sustainable Development Goal 3 (SDG3), which seeks to ‘promote well-being for all’. To attain this goal globally requires innovative approaches, one of which is twinning. According to the International Confederation …

Aim: Provide insight into the concept of stress in the context of challenging behaviour of nursing home residents with dementia and its causes and consequences. Background: Challenging behaviour is frequent in residents with dementia, but consequences for nursing staff are unclear. Introduction: Challenging …