The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

In this policy evaluation report, the results of the first 2 years of the Interreg funded ABCitiEs project are presented. In total 16 entrepreneurship collectives have been studied in 5 partner regions, i.e. Athens, Vilnius, Varazdin-Cakovec, Manchester and Amsterdam. The report contains an analysis …

The value of a decision can be increased through analyzing the decision logic, and the outcomes. The more often a decision is taken, the more data becomes available about the results. More available data results into smarter decisions and increases the value the decision has for an organization. The …

Understanding the success of regional entrepreneurial startup ecosystems is crucial for the advancement of local economies, job creation and growth. The current paper takes a unique theoretically focused look at common ecosystem elements that regional startup ecosystems may need to pay extra attention …

This study investigates the effect of position on build-plate on the dimensional deviations for stainless steel 316 L samples made by laser powder-bed fusion. To understand the effect of sample position on the build-plate (substrate) with respect to shrinkage and dimensional deviation, 36 samples in …

Problem-solving tasks form the backbone of STEM (science, technology, engineering, and mathematics) curricula. Yet, how to improve self-monitoring and self-regulation when learning to solve problems has received relatively little attention in the self-regulated learning literature (as compared with, …

In 2015, the Object Management Group published the Decision Model and Notation with the goal to structure and connect business processes, decisions and underlying business logic. Practice shows that several vendors adopted the DMN standard and (started to) integrate the standard with their tooling. However, …

Indigenous rights’ relationship to ecological justice in Amazonia has not been explicitly explored in the literature. As social scientists rarely talk about violence against non-humans, this case study of conservation in Amazonia will explore this new area of concern. Ethical inquiries in conservation …

Background Exercise, a cornerstone in current treatments for people with musculoskeletal pain, elicits a phenomenon called exercise‐induced hypoalgesia (EIH), which may result in reduced pain intensity and/or increased pain thresholds. However, EIH can be impaired in patients with musculoskeletal pain, …

In cross-cultural communication and adjunct disciplines such as cross-cultural management and international business, there is a negativity bias of seeing cultural differences as a source of potential issues. The emergence of Positive Organizational Scholarship (POS) questions this problem-focused approach. …