Met de komst van social media kunnen consumenten moeiteloos hun ongenoegen over producten en diensten met een groot aantal andere consumenten delen. Online klagen is daarmee verworden tot een sociaal fenomeen met negatieve gevolgen voor de manier waarop (potentiële) consumenten bedrijven en merken beoordelen. …

Een van de doelstellingen van Brabant Water in de komende planperiode (2012-2016) is om de klantwaardering te verhogen van 7,8 naar 8. De centrale vraagstelling van dit onderzoek is daarom: 'In hoeverre kunnen sociale media een bijdrage leveren aan de doelstelling van een hogere klantgerichtheid van …

Take Note! Student Advertising is a start-up company operating under the trading name Urban Tribe. It is a student discount, providing students with both national and local deals in different cities around the UK. They are currently located in eleven cities around England and looking to expand to the …

Nokia is a large mobile phone company that is struggling to keep up with other players in the emerging smartphone market. The market is very competitive and the products have a short life cycle. Furthermore, a high level of innovativeness is required. In this report the Finnish mobile phone company has …

Web 2.0 has empowered consumers to voice complaints with reduced costs (physical and psychological), and to share these with a multitude of other consumers on the Internet. As a public phenomenon, online complaints have a negative impact on consumers' evaluations of brands that are under attack in online …

De scriptie geeft antwoord op de vraag: op welke manier kan een organisatie het vertrouwen van de consument in hen versterken? Er wordt advies gegeven op het gebied van zowel interne als externe communicatie

Drooling is an incapacitating feature of Parkinsons disease. Better pathophysiological insights are needed to improve treatment. In this study, we tested the hypothesis that the cause of drooling is multifactorial. We examined 15 patients with Parkinsons disease with distinct diurnal saliva loss ("droolers") …

Relatively new computerized media (new media) such as mobile telephony and Internet have given lead to the surfacing of new marketing methods. One of these techniques is viral marketing, which aims to encourage the distribution of marketing messages between individuals via digital channels. Its potential …

Objective: Dialysis patients frequently report a change of taste that is reversible after renal transplantation, suggesting that uremic toxins may negatively influence taste. Currently, frequent nocturnal home hemodialysis (NHHD) is the most effective method of hemodialysis, and is associated with the …

One of the most significant changes with regard to the use of internet is the transformation of passive information users into active actors, who increasingly create the content of the ¨World Wide Web¨ (WWW) themselves. Along with these changes, the economic impact of established media declines and experts …