Indebted documents: Empirical research on the comprehensibility of the reminder and the court summons indebt collection cases. Every day, thousands of households receive documents concerning debt collection. Unsurprisingly, these documents have a great impact on the lives of many. Do these documents …

from Narcis: "What is known and objective Medication discrepancies are common at hospital discharge, and medication reconciliation is widely endorsed as a preventive strategy. However, implementation is difficult for instance due to the unreliability of patients medication histories. In the Netherlands, …

From the publisher's website: Large groups in society, in particular people with low literacy, lack the necessary proactivity and problem-solving skills to be self-reliant. One omnipresent problem area where these skills are relevant regards filling in forms and questionnaires. These problems could be …

© Springer International Publishing AG 2016. A serious game needs to combine a number of different aspects to help the end user in reaching the desired effects. This requires incorporating a broad range of different aspects in the design, stemming from a broad range of different fields of expertise. …

This research is performed to give an advice for the current problem of Canada Feeder Lines regarding the purifier installation. This research has given an answer to the following main question: ‘’What is the best way to improve the cost-effectivity of the purifier installation on board of a 10.000 DWT …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging …

Article that presents the main conclusions of the book "The dilemma of leaving : political and military exit strategies" organised around three questions: 1) "What is exit?" 2) "How can we understand exit? and 3) "What can we do about exit?". The first question deals with the definitional ambiguity of …

When studying exit strategies and their (military) implications, historical parallels come to mind. Because they are full of analogies with present-day expeditionary missions, for the purpose of this book probably the most thought-provoking and informative exits are those related to the process of decolonisation. …

Divorce is a common and complex phenomenon with high social impact, especially when it involves pervasive conflict. This chapter discusses an analytic content-based framework for gaining an in-depth understanding of divorce. It considers seven inter- related dimensions: time, conflict, relationships, …