Airport infrastructure evolves alongside legacy systems and processes that limits the ability to fully realise the efficiency potential of costly renovations. Airports will continue to take advantage of current and future technologies. Nevertheless, for such systems to work as efficiently as possible, …

Self-organisation in environmental service delivery is increasingly being promoted as an alternative to centralised service delivery. This article argues that self-organised environmental service delivery must be understood in the context of legal rules, especially environmental legislation. The article’s …

Background: There are no studies on how the same psychosocial dementia care program is adapted to both in-home and residential care settings. Objective: To evaluate the time investment required by professionals to implement a psychosocial dementia care program to manage neuropsychiatric symptoms. Methods: A …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

In the operational systems of the Dutch Public Prosecution Service, data about criminal cases are registered. This information is used to generate crime statistics or other management information as input for policymaking. A key element for these statistics is the crime type of a case, which is normally …

The dairy sector in Kenya is one of the pillars for smallholder farmers' livelihoods through the generation of income, employment, and food to 2 million people across the dairy value chain although the sector is still vulnerable to climate change. Agriterra stimulates climate-smart agriculture and carbon …

This study is written to explore which in-flight service components influence the passenger satisfaction according to passengers who have taken a long-distance flight of a full-service airline from Schiphol Airport in Amsterdam. Since very few studies have been conducted to understand the influence of …

The objective of this thesis is to identify how Circular Business Models enabled by Smart Technologies can lead to two interesting business cases for Small and Medium Tech Enterprises (SMTEs). This report is written due to the challenges the current linear economy faces from environmental changes and …

The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions. As part of the study, this interaction will lead to customer satisfaction and loyalty.

This research report is a casestudy of horeca logistics in Amsterdam. It shows the complexity, bottlenecks and opportunities in collaboration between market parties and the municipality in improving citylogistics. In March 2020 the Reguliersdwarsstraat in Amsterdam was virtually closed for 8 weeks by …