Several facts and developments in the economy and the spa industry lead to shifting customer demands. In combination with an insufficient understanding of the process of experiences and their effects on customers result in the need for a deeper insight into the individual customer experience in the spa …

This paper proposes an amendment of the classification of safety events based on their controllability and contemplates the potential of an event to escalate into higher severity classes. It considers (1) whether the end-user had the opportunity to intervene into the course of an event, (2) the level …

This presentation was part of an exchange programme with delegations from Japan, Hamburg and Groningen. dr. J.J. Aué looks back on events and summarizes the Japan National Hydrogen Strategy

The muZEEum is a museum located at the Nieuwendijk in Vlissingen. The muZEEum tells the story of the maritime history of Zeeland. Visitors can experience the maritime history in many ways which makes the muZEEum accessible for everybody. The muZEEum has a collection of almost 20.000 pieces from various …

This chapter includes the brief description about the background of the problem, the actual problem statement. Out of this problem statement the research question was drawn, and the sub-questions were created. The chapter ends with the objective and expected results of this research proposal and a bookmark …

Coopetition (simultaneous competition and collaboration between firms) is an important driver for innovation, as competing organizations benefit from pooling resources and ideas for new products, processes and achieving benefits such as collective reputation. However, a key issue facing such relationships …

Collaborative research methods such as action research and engaged scholarship are seen as one way for research to impact practice. Scholars engaged in such research face several opportunities and challenges that often do not make into academic publications, and yet hold valuable insights. In this symposium, …

One of the goals for the JPI Water funded project INovations for eXtreme Climatic Events (INXCES) is to provide risk assessment tools for urban hydro-climatic events. Combining disciplines increases the capacity to manage and improve the mitigation of the infrastructure for stormwater in urban areas. …

Urbanisation and climate change have an effect on the water balance in our cities resulting in challenges as flooding, droughts and heatstress. Implementation of Sustainable Urban Drainage Systems (SuDS) can help to restore the water balance in cities by storing and infiltrating stormwater into the subsurface …