Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Trend reports project up to 50% of the experienced FM workforce within the upper and middle management levels of an organization will leave the workplace within the next 10-15 years. Current leadership continues to be tested by early retirement incentives, and constricting human resource management budgets. …

Ageing in Europe comes more rapidly than many realize: In about 10 years, one fifth of the population will be 65+ with a further increase of 70% in the next 25 years. At the same time, healthcare is under extreme pressure due to budget cuts, limited resources and personnel together with increased demands. …

Background: Screening and brief interventions (SBI) in primary healthcare are cost-effective in risky drinkers, yet they are not offered to all eligible patients. This qualitative study aimed to provide more insight into the factors and mechanisms of why, how, for whom and under what circumstances implementation …

De auteurs doen in deze bijdrage verslag van de ontwikkeling van een instrument en methode die werkgevers een beter zicht geven op huidige en toekomstige personeelsbehoefte. De eerste ervaringen met instrument en methode onder negen werkgevers in Eemsdelta-regio zijn positief: de informatie over personeel …

BACKGROUND: Sufficient physical activity is important for solid organ transplant recipients (heart, lung, liver, kidney). However, recipients do not meet the recommended amount or required type of physical activity. The perceived barriers to and facilitators of physical activity in this population are …

The company this export/marketing plan focuses on is the Dutch company Dopper. This social enterprise is founded in 2010 and engages in reusable water bottles. The main objective Dopper has is reducing single use plastic waste. In the Netherlands the company is well positioned in the market. Dopper has …

BACKGROUND: Forming partnerships is a prominent strategy used to promote integrated service delivery across health and social service systems. Evidence about the collaboration process upon which partnerships evolve has rarely been addressed in an integrated-care setting. This study explores the longitudinal …

Marital separation is ranked among the events that produce high levels of stress in families and couples. Military deployments cause temporary separations and require adjustments from all those involved, before, during, and after the separation, and often with few formal resources to prepare one’s self …