NL samenvatting: In dit verkennend onderzoek werden social engineering-aanvallen bestudeerd, vooral de aanvallen die mislukten, om organisaties te helpen weerbaarder te worden. Fysieke, telefonische en digitale aanvallen werden uitgevoerd met behulp van een script volgens de 'social engineering-cyclus'. …

Interactivity as part of journalistic narratives is a common practice in newsrooms around the world. Interactive journalistic narratives developed as a subgenre of online journalism in the decade following Snow Fall: The Avalanche of Tunnel Creek (The New York Times, 2012) after which news organisations …

To gain insights into what business model-building and model-changing aspects make physiotherapy primary healthcare organisations (PTPHOs) attain and sustain superior performance in a changing environment, according to their managers.

Background: Since 2006, business principles have been introduced to foster efficient healthcare by way of managed competition. Managed competition is expressed by a contract between a health insurer and a physiotherapy primary healthcare organisation (PTPHO). In such a managed environment, PTPHOs have …

There is a lack of evidence to guide district nurses in using nurse-sensitive patient outcomes as it is unclear how these outcomes are currently used in daily district nursing practice. Therefore, we aimed to explore (1) which nurse-sensitive patient outcomes are measured and how these outcomes are measured, …

Design/methodology Organisations are digitising the customer journey at a fast pace but have no idea what the effects of digitisation will be on customer experience and customer relationships. This paper describes two studies on digitisation in customer contact and the effects on customer experience …

In addition to formal welfare institutions, there are many informal initiatives in the social landscape that are engaged in social work. These informal actors offer help, care or support to their members and visitors, and/or fulfil a bridging function to formal welfare organisations. They fulfil this …

Background Tackling challenges related to health, environmental sustainability and equity requires many sectors to work together. This “intersectoral co-operation” can pose a challenge on its own. Research commonly focuses on one field or is conducted within one region or country. The aim of this study …

Supportive social interactions between nonparental adults (i.e. social work professionals, volunteers, and other parents that have contact with children but are not the primary caregiver), parents, and children are important for children’s well-being and development. Parenting styles, types of child …

Doel. Dit onderzoek heeft als doel manieren te vinden om te bestuderen hoe verstandelijk gehandicapten met uitdagend gedrag omgaan met de ruimte, zonder hun dagelijks leven te beïnvloeden. Achtergrond. Onderzoek naar ruimte dat beter aansluit bij de behoeften van deze personen is een uitdaging om uit …