This paper addresses the challenge faced by call center operators supporting family members of individuals with Substance Use Disorders (SUDs), particularly the difficulty of detecting emotional distress in callers during high-pressure interactions. We developed a lightweight, real-time Speech Emotion …

Agent-based modeling (ABM) is a powerful tool for simulating building users’ dynamic behavior in demand response (DR) programs. However, ABM faces several challenges, particularly in encoding building users’ natural language features and common sense into rules or mathematical equations. To overcome …

Agent-based modeling (ABM) is a powerful tool for simulating building users’ dynamic behavior in demand response (DR) programs. However, ABM faces several challenges, particularly in encoding building users’ natural language features and common sense into rules or mathematical equations. To overcome …

Misleading graphs can give readers a distorted view of the underlying data. We want to know how to most effectively correct misleading graphs and if it matters whether a correction uses the full-design of the original or a clean design with all embellishment and colors removed. We focus on vocationally …

Business model innovation is essential to drive the systemic change required for a new economy. The Sustainable Development Goals (SDGs) provide focus and direction towards this transition. For companies in the agriculture and horticulture sectors, SDG 12, Responsible Consumption and Production, is …

Context: Rapid developments and adoption of machine learning-based software solutions have enabled novel ways to tackle our societal problems. The ongoing digital transformation has led to the incorporation of these software solutions in just about every application domain. Software architecture for …

Dear Reader, Welcome to Sustainable EU Economy. This book is more than a textbook—it is an invitation to explore how the European Union shapes business, society, and sustainability in today’s interconnected world. My hope is that it will inspire you to think critically, engage actively, and see how Europe’s …

Het artikel onderzoekt de effectiviteit van geautomatiseerde clustering in gepersonaliseerde toepassingen op basis van gegevenskenmerken. Het evalueert drie clusteringalgoritmen met verschillende aantallen clusters en subsets van kenmerken. De studie vergelijkt de nauwkeurigheid van modellen in verschillende …

In turbulent times marked by environmental urgency and democratic uncertainty, Generation Z is emerging as a vital actor in sustainability transitions. Defined as those born between 1997 and 2012, Gen Z is known for growing up in a digital world, with strong values around inclusion, climate action, and …

This paper investigates the role of conversational AI in improving the quality of decision-making across different stages of the process. Drawing on an experimental study involving 113 students in Dutch higher education, participants engaged in a simulated business challenge using three approaches: no …