This paper addresses the challenge faced by call center operators supporting family members of individuals with Substance Use Disorders (SUDs), particularly the difficulty of detecting emotional distress in callers during high-pressure interactions. We developed a lightweight, real-time Speech Emotion …

This presentation explores AI literacy as a critical and situated dimension of Artistic Research (AR), drawing from recent investigation conducted with Master’s students in a discursive artistic AI course at Frank Mohr Institute. Using a structured questionnaire as both a pedagogical and research tool, …

The hospitality industry is known as one of the fields with highest levels of burnout due to heavy emotional labour, understaffing, frequent overtime and insufficent support. Concerningly, the youngest cohort in the workforce so far - Gen Z - showcases higher levels of burnout compared to previous generations. …

'This research explored how emotionally intelligent leadership can foster inclusive workplaces for LGBTQIA+ Generation Z employees within the Dutch hospitality industry. Despite existing legal frameworks on Diversity, Equity, and Inclusion, LGBTQIA+ Gen Z employees continue to face exclusion, microaggressions, …

The potential impact of urban (re)development on the well-being of residents has been recognized in literature (Butcher & Dickens, 2016; Brummet and Reed, 2019), underscoring the need to critically examine one’s approach to studying the so called ‘urban peripheries’. This paper proposes the practice …

To model individuals' experience of urban spaces, this study integrates knowledge from environmental psychology and artificial intelligence to propose a framework for individuals' perceptions and emotion by incorporating individual characteristics and cognitive appraisal together with environment attributes …

Education for sustainability scholarship argues that sustainability competence is more than cognitive domain learning that is traditionally (over) focused on reason, knowledge application and testing. Affective domain is missing from the education curricula in general (Sowel, 2005, Dernikos et al, 2020), …

The challenges facing primary education are significant: a growing teacher shortage, relatively high administrative burdens that contribute to work-related stress and an increasing diversity of children in the classroom. A promising new technology that can help teachers and children meet these challenges …

Since the announcement of the establishment of the Islamic ‘caliphate’ in the Middle East on June 29 2014, the number of people leaving Western European countries to join the ISIS military has dramatically increased. It is estimated that over 1,430 French, around 700 British and at least 180 Dutch nationals …

Cyber criminals use phishing emails in high-volume and spear phishing emails in low volume to achieve their malicious objectives. Hereby they inflict financial, reputational, and emotional damages on individuals and organizations. These (spear) phishing attacks get steadily more sophisticated as cyber …