In een wereld waar constante verandering niet vreemd is, is het voor organisaties steeds belangrijker om mee te innoveren. Om met de wereld mee te kunnen veranderen is het van belang om als organisatie klaar te zijn voor deze veranderingen en mee te kunnen innoveren. In opdracht van Unilac Holland is …

The imperative of community-based hospitality has become indispensable for businesses from various perspectives. In particular, community-based hospitality has garnered constant attention, owing to a heightened focus on mitigating the negative impact of hospitality through community building. Community-based …

This report is an advisory report with an action plan as a conclusion about the implementation of the UN’s sustainable development goals into the daily work routine of Landhotel Voshövel. Landhotel Voshövel is a 4**** superior wellness hotel in Schermbeck, Germany. The report is split into five main …

Dit rapport is bedoeld om het management van hotel The Den inzicht te geven in het implementeren van een effectief klachtenmanagementproces. Het onderzoeksrapport is opgesteld naar aanleiding van het verzoek van The Den om zijn klachtenmanagement te verbeteren. Het rapport behandelt zowel klachtenmanagement …

The focus of this research is on how job meaningfulness can mitigate surface acting by facilitating the experience of genuine positive emotions. However, the findings reveal that simply experiencing positive emotions is not enough to reduce surface acting. Employees must also identify with the hotel's …

Given the hospitality industry's quick rebound and volume growth in most OECD nations following the Great Recession, the hotel sector in the Netherlands is currently experiencing a severe labour shortage that predates the Covid-19 epidemic (Joppe, 2012). Staff shortages and cost-cutting measures in the …

Renaissance Amsterdam Hotel’s goal is to become the most sustainable hotel of Europe in 2025 (currently renovating) to achieve this, a change management plan must be implemented to go through the transition of creating a green culture throughout the entire value chain.

As the labor crisis keeps bringing stress among hospitality leaders making the subject of employee retention a key point on the agenda of every future-oriented business, the study comes as a support for Hotel Transilvania in designing a benefits scheme to ensure retention. The importance of benefits …

After reopening in March 2022 Sir Adam Hotel has been dealing with a declining guest satisfaction rate of 5,6% while providing the same guest experience. Studies have shown that this is caused by the increase of negative psychological effects which are caused by COVID-19. Resulting in complained behavior …

This research examines the effects of company expansion on its employees, when there is no indication of further expanding the team. The sales team at Sircle Collection is becoming frustrated as there is no communication of how this expansion will effect their responsibilities. Some employees are currently …