Measuring perceived cleanliness in service environments
Vos, Martijn; Galetzka, Mirjam; Mobach, Mark P. (Facility Management); van Hagen, M.; Pruyn, Ad
Gaps in perceived quality of facility services between stakeholders in the built learning environment
Kok, Herman; Mobach, Mark P. (Facility Management); Omta, Onno; Alexander, K.