Digital Transformation In Smes: A Focused Review of The Research Literature
YIKILMAZ, İbrahim; Kör, Burcu (Amsib (Cedis))
The effects of anthropomorphism and multimodal biometric authentication on the user experience of voice intelligence
M. de Kloet; S. Yang
Investigating the emergence of customer orientation by analyzing a co-creation servitization project between a Dutch supplier and a German customer.
Jean Louis Steevensz (Lector)
The power of Social Media in a Pandemic:
XiaoRan, Tian; Bakker, Diederich (International Business)
What characteristics of heritage hotels impact the most in terms of guest expectations and perceptions?
Mateo Robalino Martinez (Student); Klaes Eringa (Begeleider)
Collaborative Robots Entering the Factory Floor
Wolffgramm, M.R. (Milan) (Phd); Corporaal, S. (Stephan) (Lector); Van Riemsdijk, M.J. (Maarten) (Lector)
Improving effectiveness of McDonalds’ self-service kiosk
Jan Sael (Student); E.J. van Weperen (Begeleider)
The Complexity of Mapping Customer Needs... (and the Myth of a Unanimous Customer)
Danielle Vossebeld (Lid Lectoraat); Joseph Timothy Foley (Onderzoeker); Erik Puik (Lector)
Conversational Commerce
Marja Exalto-Sijbrands (Lid Lectoraat); Maarten de Jong; Tim de Koning; Axel Groothuis; Pascal Ravesteijn (Lector)
Business Customer eXperience Alignment Framework
Felix Gras; Pascal Ravesteijn (Lector); Marlies van Steenbergen (Lector); Roland Bijvank (Lid Lectoraat)