This paper presents a generative large language model (LLM)- guided approach to detect discursive patterns in Dutch social media. Newsrooms of municipalities and public organizations follow public debate on social media to be aware of and prepare for local and global issues and rumours. The onset of …

In this abstract we describe a computational approach for detecting discursive patterns in social media. Newsrooms of municipalities and public organizations such as the police follow public debate on social media to be aware of and prepare for local and global issues and rumors. The onset of these issues …

This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …

This paper addresses the challenge of assessing Energy Transition Readiness levels in businesses. It identifies gaps in existing literature concerning energy transitions and readiness levels. To tackle this, the paper employs organizational learning theory as its foundational model and introduces a new …

Smart speakers are heralded to make everyday life more convenient in households around the world. These voice-activated devices have become part of intimate domestic contexts in which users interact with platforms.This chapter presents a dualstudy investigating the privacy perceptions of smart speaker …

The objective of this chapter is to give insight in marine governance challenges, illustrated by Arctic shipping. To do this, this chapter presents a theory of marine governance as reflexive institutionalization, in which the structural properties of marine governance arrangements are (re)produced in …

Sports are activities enjoyed by many across the globe, regardless of age. The existence and promotion of youth sports has often been based on various assumptions about its value and role in society. Sports participation is assumed to be fun and good and is assumed to contribute to the development of …

We examine the ideological differences in the debate surrounding large language models (LLMs) and AI regulation, focusing on the contrasting positions of the Future of Life Institute (FLI) and the Distributed AI Research (DAIR) institute. The study employs a humanistic HCI methodology, applying narrative …

To meet the care needs of the rapidly ageing patient populations, the cultivation of a compassionate patient-centred healthcare culture has become central in the value-based healthcare discourse. A participatory music practice, ‘Meaningful Music in Healthcare’ employs a person-centred approach to music-making …

The purpose of this paper is to gain deeper insight into the practical judgements we are making together in ongoing organizational life when realizing a complex innovative technical project for a customer and so enrich the understanding of how customer orientation emerges in an organization. The outcome …