Increasing guest satisfaction by implementing personalization in the guest journey.
Julia Schuuring (Student); Pieter-Jan Massoels (Begeleider)
Internal communication: the success factor for Mercador Café?
Engelsman, S (Silke) (Student)
What characteristics of heritage hotels impact the most in terms of guest expectations and perceptions?
Mateo Robalino Martinez (Student); Klaes Eringa (Begeleider)
Increasing Guest Satisfaction through the Customer Journey
Belt, HT (Marliek) van den (Student)
Improvement of guest satisfaction through an internal communication structure during the guest's stay
Behm, K (Katharina) (Student)
Op weg naar klanttevredenheid
Jorn de Hollander (Student)
Klanttevredenheidsonderzoek leisure-gasten Holiday Inn Leiden
Joost Willemsen (Student)
Kasteel Oud-Poelgeest geeft uw evenement kleur
Roosmarijn Stuurman (Student)
How the impact of HR practices on employee well-being and performance changes with age
Terry Knight; Josje Dikkers (Lid Lectoraat); Mike Clinton; David Guest; Dorien Kooij; Paul Jansen