Dit rapport is bedoeld om het management van hotel The Den inzicht te geven in het implementeren van een effectief klachtenmanagementproces. Het onderzoeksrapport is opgesteld naar aanleiding van het verzoek van The Den om zijn klachtenmanagement te verbeteren. Het rapport behandelt zowel klachtenmanagement …

What is the agorà? Reading the Oxford English Dictionary definition, we find written «in ancient Greece, an open space used for markets and public gatherings». This definition is arguably precise. Contemporaries might think it is a simple marketplace, but this is an insufficient definition that does …

This book is a tribute to the work of Professor Terry Gill, offered to him by friends and colleagues who are also academics and/or practitioners in the field of International Law of Military Operations (ILMO). ILMO is a distinct sub-discipline within public international law and domestic public law, …

Sarajevo is a stratification of urban, historical and cultural diversities. The goal of this project is to unfold and visualize history through the power of Architecture. The historic landscapes of Sarajevo is a manifesto of the city, tribute to its variegated history an invitation to travel through …

Sarajevo is a stratification of urban, historical and cultural diversities. The goal of this project is to unfold and visualize history through the power of Architecture. The historic landscapes of Sarajevo is a manifesto of the city, tribute to its variegated history an invitation to travel through …