Samenvatting

Background and aim. Research highlights that poor workspace variety, poor zoning, and limited personalization can reduce comfort, privacy, and focus in hybrid environments. This study aims to anticipate these challenges and to develop and evaluate participatory design interventions for user-centred, efficient workplaces. Methods and data. This study adopted qualitative techniques, and was structured around a case study at an office in the Netherlands. The work environment was studied through needs assessments with interviews. Design interventions were subsequently explored in participatory focus groups, utilizing 3D scale models and 2D visualizations to facilitate collaborative input. Finally, these interventions were evaluated with end-users to determine their effectiveness in enhancing the hybrid work environment, focusing on comfort, functionality, and engagement. Results. The study revealed a lack in workplace diversity which compromised comfort and privacy. Additionally, the absence of clear zoning disrupted focused work and reduced workplace efficiency. There was also a lack of elements that foster personalization, identity, and positive experience, making the work environment less inviting and less inspiring for employees. Originality. By presenting solutions in direct interaction with users, valuable insights for facility management (FM) were gained into the supposed effectiveness of interventions in office design, organizational needs, and individual preferences. Practical implications. The use of 3D scale models and 2D visualizations can help FM to enhance the integration of organizational needs and user experiences, while simultaneously fostering employee engagement and a sense of ownership.