Samenvatting

Scientific evidence shows that context-related situational factors (leadership, co-workers, and organisational culture) influence unethical rule breaking behaviour. However, it needed to be identified whether this evidence also applies to F&B service departments in five-star hotels and what aspects will limit.

Based on the practitioners’ and scientific evidence, a solution in form of an ethical Leadership Development program was designed. This calls for F&B leaders constantly being trained in the required skills, such as communication and listening skills. It is important to contextualise the program to the department, tailor it to the company’s values and create a definition of leadership before implementing it.

This solution is based on the needs of the different generations working within the F&B service department, the overall global influences such as psychology of work, the specific requirements of hospitality industry and the different types of hotels. The ethical leadership program focuses on continuous improvement and is thus executed quarterly for all senior positions.