Samenvatting

This thesis aims to provide information about the concept "virtual reception" and how this can be realised in combination with certain concepts such as Voice-to-Text, Text-to-Voice and virtual avatars.
In this project, an application has been created in the form of a virtual assistant to answer the question of whether or not a virtual assistant would be of added value to a reception and how particular concepts such as Voice-to-Text, Text-to-Voice in combination with a chosen chatbot could play a role in this.