Samenvatting

PurposeThis thesis focuses on the level involvement of users, called placemaking, in the process of the creation of new place to study, work and teach as a project related to Real Estate and Facility within a Higher Education Institute in the Netherlands.Design/methodology/approachCombination of a literature review, a survey which has been used to select the case study institutes of Higher education. For the case study interviews have been conducted with a manager from the Real Estate and Facility department of the chosen institutes.FindingsBased on the main research question: How is Placemaking related to Campus Management and what is the added value of Placemaking to Campus Management the findings were: the different approaches of involvement of the users within the different institutes, the different selection of groups in order to approach them, informing, consulting or with more interaction, the different types of projects, short, (extra) long and the special projects. The possible added value of placemaking to prevent gaps is also a finding, the importance environment dimensions and the role to support more satisfaction for students and employees. The importance of communication to gain support of the users and more understanding to possibly prevent gaps.ConclusionsThe application of Placemaking can be a large contribution to the overall quality and performance of the institute, but the way of selection the users for (work)groups is very dependable on the selector and the personal relations. Gaps on the other hand cannot be prevented by only placemaking but are also dependable on other internal and external factors.RecommendationsCampus management should support the process to create the right selection of stakeholders and users. The different type of projects, have different types of involvement of users and therefore result on the likeliness of gaps. The awareness of the model should lead to different approach to prevent the gaps.