EXPERT FINDING SYSTEM: PROFILE COMPONENTS AND DESIGN
EXPERT FINDING SYSTEM: PROFILE COMPONENTS AND DESIGN
Samenvatting
Expert finding systems (EFS) is a method of finding experts by typing in a search query that results in multiple expert profiles. An expert profile is a profile of a user that has certain knowledge and expertise. After a matching process between the search query and the available profiles in the system, several profiles are suggested that would be able to answer the query. With this technique, the person - to - person communication is more motivated than a person - to - machine. The possible benefits of an EFS in the corporate environment is a decrease in cost and increase in know-how of employees aka flat knowledge base. Some additional benefits are the establishments of a knowledge network between employees and an open work environment that would boost productivity.With the current rapid technological developments, expert finding systems have gained more and more popularity in the world of the industries. Till now, expert profiles were mostly applied in the academic field, where one can use his / her education background and publications as evidence of your expertise. However, when it comes to defining the knowledge and expertise in the industries, a challenge emerges. This is because of several reasons: (1) products are not owned by one single person but by corporates, (2) there is not one clear definition of knowledge and expertise, and (3) there is not one determined method to capture and measure. expertise and knowledge.To tackle this, this report deals with capturing or knowledge and expertise or software engineers into an expert profile. Throughout the research, it became evident that expertise is a very perceptual matter and there are three ways to perceive expertise: technical expertise, soft skills expertise and a combination of technical and soft skills expertise - hybrid. To define the right structure for the profile of the software engineering body of knowledge (SWEBOK) and the content of the curriculum for Computer science program was used (Saxion University of Applied Sciences & UTwente, 2019). This delivered in several sections and parts of the profile such as Software systems, Network systems, Operating systems and etc.In addition, the profile contains a section for proficiency level on the topics mentioned in it. The different levels to choose from are basic, limited working proficiency, intermediate, full professional proficiency. There is a section that addresses the hobbies, interests, and communities
of the user. This is an important section as one 's hobby might be a "hidden gem" for someone else 's problem. There is more research needed into the possible reliable sources of knowledge and expertise. Also, a test run of the system is essential, bec