Samenvatting

Abstract Purpose: The purpose of this study is to investigate the effects of secondary services and facilities provided by Human Facility Management (HFM) on the Work-Life-Balance (WLB) of employees working in office environments in the Netherlands and Germany. The study aims to explore the contribution of these services and facilities to the overall added value experienced by employees. Design, Methodology, and Approach: This study adopts a qualitative approach, as the research design includes literature research and interviews to collect data from Human Facility Managers in offices in the Netherlands and Germany. At offices where there is no HFM department, the Human Resource Managers and/or Facility Managers are interviewed. The interviews are semi-structured and provide qualitative insights into the experiences and perspectives of the employees. The interviewees are also asked about employee surveys, to gather quantitative data on employees ' perceptions of the secondary services and facilities provided by HFM. Findings: The findings of this study reveal that the provision of secondary services and facilities by HFM plays a significant role in improving the WLB of employees. The employees appreciate the focus placed on their well-being and the efforts made to create a supportive and comfortable work environment, based on an employee-centric decision rather than trends. The availability of a Holistic approach with services and facilities, that fits the employee needs such as flexible working arrangements, fitness facilities, and social activities positively impacts employees ' overall satisfaction, productivity, and engagement. Research Limitations and Implications: While this study provides valuable insights into the impact of secondary services and facilities on WLB, it is important to acknowledge certain limitations. The research focuses on office environments in the Netherlands and Germany, and the findings may not be generalizable to other contexts or industries. Additionally, the study relies on self-report data, which may be subject to biases. Further research could explore the effectiveness of specific secondary services and facilities on different employee groups or in diverse organizational settings. Originality and Value: This study contributes to the existing literature by examining the specific added value and range of secondary services and facilities provided by HFM in enhancing WLB. The research sheds light on the importance of considering employees ' wellbeing and satisfaction in the workplace, going beyond traditional measures such as salary. The findings emphasize the added value that can be achieved by implementing comprehensive HFM strategies, which have the potential to improve employee satisfaction, retention, and overall organizational performance. In conclusion, this study highlights the significance HFM providing of secondary services and facilities in promoting WLB in office environments. It underscores the importance of incorporating HFM practices that prioritize employee well-being and contribute to the overall added value within organizations. The findings offer valuable insights for both practitioners and researchers interested in enhancing WLB and creating supportive work environments.Abstract 
 
Purpose: The purpose of this study is to investigate the effects of secondary services and facilities provided by Human Facility Management (HFM) on the Work-Life-Balance (WLB) of employees working in office environments in the Netherlands and Germany. The study aims to explore the contribution of these services and facilities to the overall added value experienced by employees. 
 
Design, Methodology, and Approach: This study adopts a qualitative approach, as the research design includes literature research and interviews to collect data from Human Facility Managers in offices in the Netherlands and Germany. At offices