Samenvatting

Maintaining the Millennial workforce level is continually one of the most significant challenges facing the service industry in Belgium. The same issue applies to the Erasmus Center Assocation Sans But Lucratif, also known as Erasmus Center ASBL, which is active in the education service sector. In short, the Free Dictionary by Farlex (n.d.) defines Association Sans But Lucratif as “A French term for non-profit organisation. It is a name for the legal corporate form of non-profits in Belgium and is abbreviated ASBL.” This research identified the most important retention factors for Millennials. To answer the central question, this study provides an understanding and shows the differences between employee turnover and employee retention. In addition, a description of Millennials is offered to help understand who Millennials are and what their view/behaviour is towards labour, as they are the most prominent workforce (to be).