Samenvatting

The increasing interest and discussion on the topic of AI as well as the Netherlands’ high degree of digitalization incited research on the topic. The goal of this study is to evaluate the current applications and use of AI as well as identifying predictive factors in its lower-than-expected adoption.
To this aim, 40 departmental managers participated in a survey containing 25 questions, each pertaining to departmental applications and factors potentially driving or inhibiting AI adoption. Following the two-month collection period, two experts in the field of AI were interviewed to provide further insights into the current use and impact of the technologies on businesses.
A collaboration between the Dutch AI Startup Digital Sundai and two academical research centers, namely the Erasmus Centre Data Analytics (ECDA) and the Kenniscentrum Business Innovation (KcBI), each providing expertise through their network and experience in the field, enables this paper.